☑ Run Payments
Because life is busy, reminders get missed, and payday doesn’t always line up with due day. My job = making sure the wheels keep turning (literally).
☑ Check Messages/Emails/Voicemails/Texts/Website
Every channel possible — because some folks like to text, others email, and a few just swing by in person with cookies (which, honestly, I prefer).
☑ BMV / Title Work
Stacks of paperwork, scanning, and sending to the BMV. All done from my desk. No field trips, just the joy of scanning, re-scanning, and yelling at the computer when it says “file too large.”
☑ Paid-Off Customers’ Title Work
The happiest paperwork I get to do — handing someone their title is like watching them graduate from Cars To Go University. 🎓🚗
☑ Marketing / Advertising
Make Cars To Go sound irresistible. Sometimes that’s a clever radio ad, sometimes it’s a Facebook post that says “YES, we’re open today.”
☑ Handle Bankruptcies
A little less fun, but part of keeping the paperwork world in order.
☑ Check & Verify Insurance Cancellations
Sometimes people forget, sometimes things get messy. My job: keep everyone covered so no one ends up in a heap of trouble when that unexpected accident happens and they didn’t have coverage.
☑ Write Newsletters & Radio Copy
Where I get to flex my creative muscles. Basically, I write reminders and updates but try to make them sound fun instead of naggy.
☑ Sell Cars
The part of the job everyone thinks is all we do. Truth: it’s about 10% selling and 90% everything else on this list.
☑ Repo Cars
Rarely fun, but always memorable. It’s like a treasure hunt, except the treasure is a Ford Fusion.
☑ Process Paperwork
AKA: Why is the pile of forms taller than my popcorn bucket?
☑ Fight With the Copy Machine
Still undefeated. It senses fear.
☑ Eat Popcorn
Fuel for the brain and soul.
☑ Check Credit Disputes
Just part of helping people build their financial story. Sometimes it’s cleaning up confusion, sometimes it’s explaining the fine print.
☑ Clean the Office
Because popcorn kernels do migrate.
☑ Prepare Weekly/Monthly Reports
Spreadsheets: my love/hate relationship.
☑ Payroll
Payday = happiest day of the week. (Unless you’re the one running it, then it’s stress-snack day.)
☑ Match Statements to Invoices
Like speed dating, but with paperwork. Sometimes they’re soulmates, sometimes it’s awkward.
☑ Beg Someone to Get Me a Vanilla Coke
The single most important survival tactic of my day.
☑ Deal With Insurance Claims & Total Losses
Nobody plans for accidents, but when they happen, I help keep the process from feeling like quicksand.
☑ Direct Traffic to the Right Person
Since my email is basically the town square, I spend half the day pointing people to the right “department.” (Yes, we do have a department for that.)
✅ Collapse Into Chair
Reflect on the chaos, laugh about it, then do it all again tomorrow. Because honestly? I wouldn’t trade the stories for anything.